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Computer Repair Guides

Cracked Laptop Screen: What To Check Before Replacing It

by AEPC / AKL East PC 20 May 2026

A cracked laptop screen looks like a simple panel replacement, but the surrounding damage matters. Hinges, display cables, back covers, bezels and touch layers can all be affected by the same impact or pressure that broke the screen.

Before ordering a screen, identify the exact laptop model and screen type. Touchscreen and non-touch versions may use different parts. Resolution, connector position and mounting style can vary even within the same brand family.

Check for related symptoms

Does the laptop display work on an external monitor? Does the screen flicker when the lid moves? Are the hinges loose or the back cover cracked? Is there any liquid damage? These answers affect the repair path.

If the glass is broken, avoid pressing the panel or closing the lid against loose fragments. Back up files if the computer is still usable.

Diagnosis before parts

Replacing the panel without fixing hinge or cover damage may cause the new screen to fail again. A careful inspection looks at the whole display assembly.

AEPC / AKL East PC can assess laptop screen damage in Auckland and explain the part requirements. Contact us with the model and photos before visiting.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) We have a 7-day RTB return policy, which means you have 7 days after receiving your item to request a return. The return handling fee is 25 percent of the total amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at akleastpc@gmail.com.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at akleastpc@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at akleastpc@gmail.com.
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