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Computer Repair Guides

Old Family PC Will Not Start? Think About Photos Before Repair

by AEPC / AKL East PC 27 May 2026

An old family computer may not seem valuable as hardware, but the files inside can matter a lot. Photos, videos, scanned documents, family history files and old email archives may exist only on that machine.

If the computer no longer starts, avoid repeated power cycling, especially if it has an old hard drive. Clicking, slow spin-up or freezing can point to storage trouble. Repairing Windows is less important than protecting the files if the data is the real priority.

Old drives need care

Mechanical hard drives can become fragile with age. Removing a drive and connecting it externally may work in some cases, but if it clicks or asks to be formatted, stop. Normal copying and recovery are different processes.

Old computers may also use outdated connectors or operating systems, so the access path may not be obvious.

Tell the story

Useful details include when the PC last worked, what files matter, whether it was stored in a garage or damp area, and whether there were previous repair attempts.

AEPC / AKL East PC can assess old computers and data-first cases in Auckland. Contact us at 0279-088880 or visit 9/28 Torrens Road, Burswood.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) We have a 7-day RTB return policy, which means you have 7 days after receiving your item to request a return. The return handling fee is 25 percent of the total amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at akleastpc@gmail.com.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at akleastpc@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at akleastpc@gmail.com.
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