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Computer Repair Guides

Reinstalling Windows Without Losing Files: Slow Down First

by AEPC / AKL East PC 27 May 2026

Reinstalling Windows can solve some software problems, but the choices matter. A reset, repair install, clean install and recovery image do not have the same effect on files, apps and settings. If the computer contains important data, slow down before choosing an option.

First, confirm what needs to be saved. Documents and photos are obvious, but email archives, browser bookmarks, accounting data, downloads and software project folders are easy to miss.

Check storage health

If Windows is being reinstalled because the computer is freezing, showing disk errors or looping into repair, the drive may be the real issue. Installing Windows on a failing drive can waste time and risk data.

If BitLocker or device encryption is active, recovery key access may also matter during repair.

Apps need planning

Installed programs usually need reinstalling after a clean install. Make sure licences, installers and account access are available.

AEPC / AKL East PC can help Auckland customers choose between Windows repair, reinstall, data backup and storage replacement. Contact us with the symptoms and device model.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) We have a 7-day RTB return policy, which means you have 7 days after receiving your item to request a return. The return handling fee is 25 percent of the total amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at akleastpc@gmail.com.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at akleastpc@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at akleastpc@gmail.com.
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