Laptop Webcam: webcam driver conflict. A mismatched or failed camera driver prevents normal video capture.

The distinguishing clue

Preview stops after a camera-driver change while the camera remains listed.

Checks before an assessment

Check the visible shutter and the selected camera in an approved local preview app. Record an error message or indicator state without sharing private images.

Stop point: Prying near the camera can damage the panel, antennas and microphone cables.

Workshop confirmation and repair

Device-level check: Check the physical shutter, privacy settings, firmware detection and camera cable.

Targeted check: Compare the camera hardware ID, manufacturer driver and update timeline. If confirmed: Restore the supported camera driver or roll back the confirmed change.

Repair boundary: Restore permission or replace the matched camera or display cable after isolation.

Related cause to rule out

When the built-in camera previews correctly in one authorised app but not another, also consider Laptop Webcam: camera permission or source selection before choosing a repair.

Checks after the work

After repair or replacement, check camera preview, calls, sleep, lid movement and indicator light.

For an AEPC repair assessment in East Auckland, provide the exact model and observed clue. Call 027 908 8880 before visiting the Burswood workshop.