Pattern to record: Clicking accompanies a jam at the same point.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that a split gear loses tooth alignment when torque rises.

Feed-path checks

1. Clean and inspect the pickup, separation and sensing path before opening covers further.
2. Rotate the mechanism by hand with power isolated and inspect the entire gear.

Before inspecting the mechanism

Remove staples and isolate power before reaching into drive gears. Continuing to print can distribute broken teeth through the path.

Correct the confirmed cause

If the checks support this cause, replace the damaged gear and check the shaft and adjacent load. Verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.