Pattern to record: Pages enter at an angle from the start of travel.

Locate the feed stage

The document feeder moves originals past the scanner; it is separate from the printer’s paper tray. Note whether single-sided or duplex scanning fails, and check originals for staples or damaged edges. One possible explanation is that side guides are too loose, tight or uneven for the loaded media.

Feed-path checks

1. Clean and inspect the pickup, separation and sensing path before opening covers further.
2. Set guides to the actual media and inspect tray geometry for damage.

Before inspecting the mechanism

Remove staples and isolate power before reaching into drive gears. Over-tight guides can buckle paper and overload the pickup.

Correct the confirmed cause

If the checks support this cause, realign or replace damaged guide parts. Verification should cover single and multi-page scans, both sides if supported, alignment and scan completeness.

For an assessment of your multifunction printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.