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Computer Repair Guides

A USB Accessory Charges but Does Not Connect to Your MacBook

by AEPC / AKL East PC 27 Sep 2026

On a Mac laptop with Apple silicon, charging and permission to use an accessory are separate. Apple documents that an accessory may still charge the Mac even when you decline its connection request.

Look for the approval request

Unlock the Mac with its built-in display open and connect the known accessory. Read the prompt carefully and approve it only if you recognise the connected device. A dock can introduce several connected functions, so note which of them becomes available after approval.

If you previously chose Don't Allow, disconnecting and reconnecting the accessory gives another opportunity to respond. Save work and eject any mounted storage before physically disconnecting a dock that also carries disks.

This check is specifically relevant to Mac laptops with Apple silicon. Do not assume every Intel Mac or desktop Mac uses the same approval behaviour.

Keep the security choice intentional

Review the accessory connection setting in Privacy & Security; on current releases it appears under Accessories. Apple offers choices ranging from asking each time to automatically allowing connections. You do not need to choose Always Allow merely to make one trusted device work.

On a managed Mac, an administrator may control this setting. Record the message and ask them to review the intended accessory rather than looking for ways around the policy.

After approval, test each needed function: keyboard input, a mounted storage volume, network access or a display. If only one remains unavailable, permission may no longer be the limiting factor. Record the exact dock, host cable, Mac model and failing function for the next compatibility check.

For a desk setup used with the lid closed, approve the display and input devices before closing it. That avoids trying to answer a permission prompt on a screen you can no longer see.

Source: Apple's accessory approval guidance.

For help with your Mac, contact AEPC in East Auckland or call 027 908 8880 to discuss your requirements.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) We have a 7-day RTB return policy, which means you have 7 days after receiving your item to request a return. The return handling fee is 25 percent of the total amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at akleastpc@gmail.com.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at akleastpc@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at akleastpc@gmail.com.
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