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Computer Repair Guides

Inkjet Printer Paper Feed System: Worn exit roller | Auckland

by AEPC / AKL East PC 13 Oct 2026

Pattern to record: Printing completes but pages stall, wrinkle or remain partly inside.

Locate the feed stage

Compare plain paper with the specific photo or speciality media supported by the inkjet. Note whether skew begins at pickup or only under the carriage, and keep fingers clear of the moving printhead. One possible explanation is that the final roller cannot grip or release media consistently.

Before inspecting the mechanism

Turn off and disconnect the printer before hands-on checks. Keep clear of the carriage, printhead and roller pinch points; follow the model’s access instructions and do not force a jammed page or carriage.

Feed-path checks

  1. Inspect accessible guides and pickup surfaces with the mechanism unpowered. Use the model’s service procedure for any roller or encoder inspection beyond normal user access.
  2. A technician can check exit-roller condition and mechanical freedom with power isolated after excluding an upstream obstruction. Do not reach into powered transport rollers.

Correct the confirmed cause

If the checks support this cause, replace the worn roller or bushing assembly. After clearing or repairing the fault and refitting access covers, verification should cover plain paper, photo media if supported, alignment, multi-page feed and exit.

For an assessment of your inkjet printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) Returns and refunds Please read our Return & Refund Policy for the current return timeframe, conditions, fees, return methods and refund processing time.
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