Pattern to record: Pages enter at an angle from the start of travel.

Locate the feed stage

Record the tray and the position of the sheet’s leading edge when it stops. Pickup, separation, duplex return and fuser exit are different stages; a jam message alone does not identify which roller failed. One possible explanation is that side guides are too loose, tight or uneven for the loaded media.

Feed-path checks

1. Note the leading edge position, inspect sensors and rollers and compare each tray.
2. Set guides to the actual media and inspect tray geometry for damage.

Before inspecting the mechanism

Fuser areas can remain hot long after printing stops. Over-tight guides can buckle paper and overload the pickup.

Correct the confirmed cause

If the checks support this cause, realign or replace damaged guide parts. Verification should cover single and multi-page jobs, every tray, duplex if fitted, different paper weights and exit.

For an assessment of your laser printer, contact AEPC in Burswood or call 027 908 8880. Provide the model and the conditions that reproduce this problem. Workshop visits are by appointment.