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Computer Repair Guides

Identify Your Mac Before Buying a Dock, Charger or Replacement Part

by AEPC / AKL East PC 27 Sep 2026

“MacBook Pro with USB-C” is not enough information to select every dock, charger or replacement component. Machines with similar cases can have different chip families, display limits and internal parts.

Make a compact specification note

Open the Apple menu and choose About This Mac. Record the complete model name, chip or processor and installed macOS version. Apple notes that clicking the version can reveal its build number when a support request needs that extra detail.

If the model name is still ambiguous, hold Option while opening the Apple menu and choose System Information. Its Hardware section provides a model identifier. This can distinguish machines that are casually described with the same marketing name.

Write the details as text instead of sharing an uncropped screenshot containing the serial number. A provider may need the serial number privately for a precise check, but it does not need to appear in a public forum or marketplace question.

Describe the job the accessory must do

For a dock, specify how many displays you intend to run, their resolution and refresh rate, the storage devices connected and whether the dock must charge the Mac. For a charger, include the existing adapter's markings and the charging connector. For a replacement part, include the symptom and ask for model-specific matching.

Do not treat the shape of a USB-C plug as proof of video, charging wattage or transfer-speed compatibility. Use the exact Mac specification and the accessory manufacturer's compatibility information together.

If the Mac does not start, Apple's guide lists identification through its casing, packaging or the devices associated with your Apple Account. Compare that information with previous repair records: Apple notes that a replaced logic board can affect which serial number is current.

Keep the note with your equipment records and update it after a major hardware or software change.

Sources: Mac identification, macOS version and System Information.

For help with your Mac, contact AEPC in East Auckland or call 027 908 8880 to discuss your requirements.

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Unless otherwise stated, brand new accessories are guaranteed for one year. Second-hand parts are guaranteed for three months. Repair (hardware) is guaranteed for one month. The software is not covered by the warranty, you should contact the software development organization for technical support and after-sales service. The warranty is limited to the same position fault; the customer should provide the warranty with the complete Warranty sticker and the receipt of payment. Otherwise, it will not be guaranteed. (If the warranty label is damaged for any reason, is not covered by warranty.) We have a 7-day RTB return policy, which means you have 7 days after receiving your item to request a return. The return handling fee is 25 percent of the total amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at akleastpc@gmail.com.  Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at akleastpc@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at akleastpc@gmail.com.
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